In today’s world, security and convenience go hand in hand—especially in property management. Whether you oversee a multi-unit apartment complex, a mixed-use building, or a portfolio of rental properties, staying ahead of security tech isn’t just smart—it’s essential.
From smart locks to remote surveillance systems and cloud-based access control, modern tools offer property managers more control, efficiency, and peace of mind than ever before.
But with so many options on the market, where do you begin?
This guide will walk you through:
- What smart locks and access control systems are
- The benefits and risks of using surveillance
- Top-rated tools and platforms
- How to choose the right setup for your property
- Best practices for security AND tenant privacy
What Are Smart Locks?
Smart locks are keyless entry systems that allow users to lock/unlock doors using smartphones, PIN codes, fobs, or even biometrics. They’re commonly used in both private units and common areas.
Common types of smart locks:
- Bluetooth or Wi-Fi enabled: Controlled via mobile app
- PIN pad locks: Temporary codes for tenants or vendors
- Fob/card readers: Popular for gated entries or lobby doors
- Biometric locks: Fingerprint or facial recognition (less common in multifamily)
Brands to check out:
Why Smart Locks Matter in Property Management
Smart locks aren’t just cool gadgets—they’re game-changers for operations and security.
Benefits:
- No more lost keys (or lockouts)
- Remote access control for maintenance staff or vendors
- Easily manage move-ins and move-outs with digital code changes
- Provide temporary guest access for short-term rentals
- Track access history for added security and accountability
Use Case: You have a contractor arriving at 10am. Instead of meeting them in person, you assign a one-time PIN that expires at 2pm. No keys, no waiting, no hassle.
Surveillance Systems: Peace of Mind in Real-Time
Security cameras have come a long way. Today’s systems offer remote viewing, cloud storage, motion alerts, and AI-enhanced detection.
Whether it’s monitoring entrances, parking lots, package rooms, or shared amenities, cameras help you:
- Deter criminal activity
- Resolve tenant disputes
- Document incidents (for legal protection)
- Monitor maintenance issues (flooding, equipment failures, etc.)
Types of surveillance systems:
- Wired vs. Wireless
- Cloud-based vs. local storage
- CCTV vs. IP cameras
- Motion-activated vs. 24/7 recording
Top brands and platforms:
Tip: Look for night vision, weatherproofing, and mobile app access as standard features.
What Is Access Control?
Access control is the systematic restriction of access to certain areas of your property—whether it’s main entrances, gyms, garages, or individual units.
Modern access control systems use:
- Keycards or fobs
- PIN pads or touchscreens
- Mobile phone credentials
- Biometric scans (fingerprint/face)
Unlike traditional locks, access control systems let you grant or revoke access instantly, often remotely, and track entry logs by user.
Platforms to explore:
- ButterflyMX – Popular for intercoms and entry control
- Brivo – Cloud-based commercial-grade access
- Latch – Smart lock + building access
- Openpath – Cloud and mobile-first control
- SALTO Systems – Great for multifamily and co-living spaces
How These Tools Work Together
The beauty of integrating smart locks, surveillance, and access control is that they create a full-spectrum security solution.
Imagine this:
- A delivery person arrives at the front gate.
- You receive a video alert via your mobile surveillance system.
- You buzz them in remotely through your intercom access control.
- The package is placed inside a secure drop box with a smart lock.
No keys. No delays. No security gaps.
Things to Consider Before You Install
It’s easy to get excited about tech—but security systems need to be implemented strategically and legally.
1. Know your building’s infrastructure
- Older buildings may require wiring updates
- Wi-Fi signal strength matters for wireless locks and cameras
- Choose weather-resistant hardware for outdoor use
2. Comply with privacy laws
- Avoid cameras inside units or facing windows
- Notify tenants about surveillance locations
- Check your state’s two-party consent laws for audio recording
Resource: Legal considerations for security cameras in rental properties (Nolo)
3. Decide who manages the system
- On-site staff?
- You, as the property manager?
- Or a third-party vendor?
Assign clear roles for managing logins, updates, footage review, and tech support.
What Does It Cost?
The price of implementing a smart security system depends on the scope and tech level.
| Feature | Cost Estimate |
|---|---|
| Smart lock (per door) | $150 – $300 |
| Surveillance camera | $100 – $400 |
| Cloud access system | $1,000+ setup + monthly fee |
| Intercom w/ video | $500 – $1,500 |
| Access management software | $30–$200/month (varies by property size) |
Tip: Check for rebates or tax incentives for safety upgrades through local housing authorities or DSIRE.
Installation Tips
- Hire a licensed locksmith or installer for complex setups
- Make sure your system has battery backups for power outages
- Secure all hardware to prevent tampering
- Use encrypted connections to prevent hacking
Tenant Communication Is Key
Not all tenants love the idea of being on camera or going keyless. The secret? Transparency + education.
What to share:
- Benefits to tenants (fewer lost keys, safer packages, etc.)
- How their privacy is protected
- Who has access to video footage or access logs
- What happens if a smart lock malfunctions
Consider sending a welcome packet or email FAQ about your new security systems.
Pros & Cons Summary
| Pros | Cons |
|---|---|
| Remote access and monitoring | Upfront investment |
| Better security and accountability | Tech malfunctions/hacks |
| Convenience for staff and tenants | Privacy concerns |
| Easy move-in/out management | Learning curve for setup |
| Custom permissions by role/user | Needs strong internet connection |
Final Thoughts: Smart Security is Smart Business
Smart locks, access control, and surveillance aren’t just nice-to-haves—they’re value-add features that boost security, convenience, and tenant satisfaction.
As a property manager, investing in smart security tech not only reduces liability and streamlines operations, but it also makes your property more attractive to modern renters who expect tech-forward living.
Your Next Steps
Audit your current security setup — What’s outdated or inefficient?
Test one area first — Like a package room or main entrance.
Explore a pilot smart lock or camera system — August, Yale, or Ring are good starting points.
Talk to tenants — Get feedback and explain the benefits.
📚 Useful Resources
- August Smart Locks
- Latch Access Control
- ButterflyMX Video Intercoms
- Brivo Access Management
- DSIRE Incentives – Energy and safety incentives by state
- Legal Guide for Cameras in Rentals (Nolo)